Dear Sir/Madam,
I am writing to complain about a vacuum cleaner which I bought by mail order from your company last week.
First of all, it is very difficult to move. Secondly, everyting spills out when i use it. Another thing is that my furniture was damaged after only two uses of your vacuum cleaner. Also, it is not true that the price of it is lower than at any store, because many shops sell it cheaper. I tried to get through to you, but nobody every answers my phone-calls. How is it possible? You might not want to answer me.
So, I am sure you will understand why I feel so annoyed by all this. I expect you will offer me a complete refund or exchange the original for one which is in a decent condition.
I look forward to hearing from you.
Yours faithfully,
Tatjana Vucic
